Shipping policy

Last Updated: June 24, 2026

Thank you for shopping with Petivo

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. We will notify customers of any significant delays.

Shipping Times

Estimated delivery times:

Europe: 7–15 business days
United States: 7–15 business days
Canada: 8–18 business days
Australia & New Zealand: 8–18 business days
Rest of the World: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout. Free shipping promotions may be offered from time to time and will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 2–5 business days to update.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at atrif957@gmail.com. We will work with the shipping carrier to resolve the issue.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.